Our general terms and conditions

Article 1 : Preamble.

These general conditions are agreed between, on the one hand, the A.S.B.L. “Les Caves de Saint Georges” registered with the Carrefour Banque des Entreprises de Belgique under the number 0692.755.291, located at 78, Avenue de Saint-Pierre in 7000 Mons (Belgium), and on the other hand, the so-called “user” (individual or professional) wishing to make a purchase on this website “douffe.com” as a “customer/buyer“.
 
1. Identification.
 

 

 

Douffe Beers

ASBL “Les Caves de Saint Georges”
78, Avenue de Saint-Pierre
7000 Mons (Belgium)
📞 +32 (0)495/57 17 10
📞 +32 (0)498/56 18 51
📞 +32 (0)471/84 10 20

N° Ent. : 0692.755.291
N° TVA : BE 0692.755.291
N° bank account : BE 43 0018 3750 9901

Website :
https://www.douffe.be
https://www.douffe.com
E-mail : info@douffe.com

 

2. General.

  • Each party agrees that their relations will be governed exclusively by this contract, to the exclusion of any other condition previously available on the site.
    If a condition were to fail, it would be considered to be governed by the rights in force in Belgium about online sales.
  • The non-application of one or more provisions of these conditions can never be considered by the “customer/buyer” as a waiver of these conditions.
  • These conditions are intended to define the terms of sale between “douffe.com” and the user, from ordering to services, including payment and delivery. They regulate all the stages necessary for placing the order and ensure the follow-up of this order between the contracting parties.
  • Any user of the site who does not hold a customer identifier will have to follow a registration procedure allowing them to subsequently obtain full access to the services offered.
  • In all cases, the final validation of an order implies acceptance of it, in its entirety and at the price indicated, after selection of the articles by the user. This validation constitutes signature and express acceptance of all the operations carried out on the site.

 

Article 2 : Terminology.

  • The services offered by “douffe.com” on its website, namely the sale of products will hereinafter be referred to as the « services of douffe.com » or « douffe.com services ».
  • Each person wishing to benefit from the services of douffe.com and having satisfied the general conditions of sale will be hereinafter referred to as « the client ».
  • Each company (or professional) having mandated douffe.com to sell a product belonging to it on its site will be called « the supplier ».
  • Each order placed by a customer under the conditions provided will be referred to below as « the order ».

 

Article 3 : Registration of personal data.

  • Any natural or legal person who registers during a visit to the “https://www.douffe.com” website as a potential contracting party to douffe.com services communicates their personal data by registering.
  • Registration therefore implies express consent that his identification data may be processed in the douffe.com data file.
  • The processing of personal data in the douffe.com data file takes place for the purpose of customer administration, order management, deliveries, invoicing of tangible and intangible services, credit monitoring, profile advertising, personalized processing and marketing.
  • Only legal or natural persons having the full legal capacity and to act can register.
  • During the registration process, the natural or legal person will choose a customer identifier and a password which will then be validated by douffe.com. This same information will be confirmed by sending a summary email to the email address indicated by the customer.
  • The customer is responsible for the confidentiality, security and proper use of his username and password. Any use of these is in fact assumed to have been made by the customer.
  • Douffe.com may make it impossible to use the username and password temporarily or permanently, if it appears that the client is disregarding one or more of the provisions of these general conditions.

 

Article 4 : Privacy policy.

1. Principles relating to the collection and the use of personal data.

In principle, access to the information available on or via the site takes place without having to provide personal data, such as name, postal address, e-mail address. It is only exceptionally, in order to obtain additional services (request for information, reservation, member area, subscription to a newsletter, …) that it is possible that personal information, essentially contact details are requested from the user. In this case, the user is notified in advance and the data is processed in accordance with the Directive 2002/58/EC relating to the processing of personal data.

This means in particular that :

  • Your personal data can only be collected and processed in accordance with the purposes indicated during their collection.
  • You have the right to access and rectify this data at any time, as well as the right to object, in order to check its accuracy and have any errors concerning it corrected. For this, send us an e-mail to info@douffe.com, specifying your contact details.

The data collected at registration or when ordering are :

  • Your full name and/or company name.
  • Your contact details : address, postal code, city and country.
  • Your billing and/or delivery address.
  • Your phone number.
  • Your email address.
  • Your order history.

Each of its data is kept in a secure section where you can modify and/or delete each content. All users can view, modify or delete their personal information at any time (except their username). Site managers can also view and modify this information. If you have an account or if you have left comments on the site, you can request to receive a file containing all the personal data that we have about you, including those that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account the data stored for administrative, legal or security reasons.

In any case, we will not use the data collected for commercial purposes without your agreement, we will also not communicate it to any other third party. Your data will only be used by our services or our partners to complete the order process.

We use sometimes platforms like Mollie and Stripe (see article 8) for all your secure online payments. During the payment validation process, certain data (names, address, products purchased, …) will be communicated to the selected one for more precise and secure tracking of your order. We do not receive any sensitive information such as card or account number from them. Please refer to their privacy policy for more details : Mollie.com & Stripe.com.

For your deliveries, we use partners such as BPOST, DPD or MONDIAL RELAY. The selected one only receive the delivery information communicated to the address indicated by you.

2. Comments, contact form & media.

When you leave a comment on our website, the data entered in the comment form, but also your IP address and information from your browser are collected to help us detect unwanted comments. This comment and its metadata are kept indefinitely. Visitor comments can be verified using an automated spam detection service. An anonymized chain created from your e-mail address (also called hash) can also be sent to the Gravatar service to check if you are using it. The confidentiality clauses of the Gravatar service are available here : https://automattic.com/privacy/. After validation of your comment, if the service is used, your profile photo will be publicly visible next to your comment.

When you use the contact form on this page, you are asked for certain information (name, email address, phone number, …) which remains strictly confidential. This form is only intended to process requests for information and/or support for our customers. In any case, we will not use the data collected for commercial purposes, we will also not communicate it to any other third party. These will be kept in a secure box for a maximum of 3 months from reading the message.

If you are a registered user and you upload images to the website, we recommend that you avoid uploading images containing EXIF ​​data of GPS coordinates (and author name if it is is indicated in the device). Visitors to our site could download and extract this personal data.

3. Use of navigation information for statistical purposes.

When you access the site, the servers automatically collect the following data :

  • the IP address assigned to you when you connect ;

  • the date and time of access to the site ;

  • the pages viewed ;

  • the type of browser used ;

  • the platform and/or operating system installed on the PC ;

  • the search engine and the keywords used to find the site.

This information is only kept for the sole purpose of measuring the number of visitors to the different sections of the site and making improvements.

4. Use of cookies.

In order to facilitate your navigation on the site as well as to optimize technical management, douffe.com may occasionally be required to use “cookies“.

A “cookie” is a small piece of information saved by a website in your computer’s internet browser. This can be collected during a subsequent visit to this same site. The “cookie” cannot be read by another website than the one that created it. The site uses “cookies” for administrative purposes, for example, to save your preferences for certain types of information, which will save you from having to repeat the same keystrokes each time you visit our site.

Most “cookies” only work for the duration of a session or visit ; others sometimes a year. None of them contains information that makes you likely to be contacted by telephone, email or post. You can also configure your browser to notify you each time a “cookie” is created or to prevent them from being saved. Refer to the documentation of your web browser (Chrome, Edge, Firefox, Opera, …).

When you post a comment on our site, you will be offered to save your name, email address and website in cookies. It is a convenience for later so you do not have to enter this information if you post another comment. These cookies expire after one year.

If you go to the login page, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to store your login information and screen preferences. The lifetime of a login cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be deleted.

By modifying or publishing a publication, an additional cookie will be saved in your browser. This cookie does not include any personal data. It just says the ID of the post you just edited. It expires after a day.


5. Content embedded from other sites.

The articles on this site may include integrated content (videos, images, articles, etc.). Content embedded from other sites behaves in the same way as if the visitor went to that other site. These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with this embedded content if you have an account connected to their website.

We thus use the Facebook social network which offers tools allowing interactions between our page and our site (such as the display of the latest news, comments, connection to the site, …). Please refer to their privacy policy for more details : https://www.facebook.com/policy/.

We also embed tools offered by Google services such as Adsense, Maps, … Please refer to Google’s general privacy for more information on these different products : https://policies.google.com/privacy.


6. Security, storage, transmission and leakage of data.

Our website has an SSL certificate securing all the information exchanged between your browser and the data server. Your personal data is also secured on it by an access protected by an encrypted password ; only you know the access to our services. It is therefore your responsibility not to communicate these accesses to another person and to secure the devices on which you carry out your operations online. We will keep your data securely on our site for as long as you use our online services. As indicated above, you also have the right to rectify and/or delete any information concerning you in our databases. We also guarantee that none of your private data will be transmitted to a third party for commercial purposes without your prior agreement. In the event of a data leak (hacking of our services), you will be notified within 48 hours by email and/or telephone of the procedures that we have undertaken (modification of your accesses) and of those to be considered on your side (modify your passwords if common to other sites).

 

Article 5 : Pricing terms.

All the information relating to the products such as the delivery costs and the guarantee, as well as the prices are included on the corresponding descriptive sheet of each product.
The sale price of each product presented on the douffe.com site is expressed in Euros. This is a price which includes VAT (where applicable) and all costs (Recupel or others), excluding any delivery costs and additional warranty.
Sales without VAT to non-VAT customers are only possible if the supporting documents are produced beforehand.
The price paid by the buyer, hereinafter called the total price, is also explicitly indicated as such when placing the order itself.
If you have any questions about the pricing terms, all you need to do is send an email to
info@douffe.com.

 

Article 6 : Prices & conditions.

1. Minimum required.

For any order placed on the site, a minimum purchase is necessary. This corresponds to the price of minimum 4 bottles of beer (33cl).
Currently, this minimum amount is therefore defined by the base price of Douffe Cuvée Saint-Georges 5,5% – 33cl.
You can compose the assortment of beers that suits you while staying within the defined minimums.


2. Payment methods.

After validation of your order, you will be able to proceed to the payment by various methods : directly to delivery by us (only within a radius of 10km around Mons), during a withdrawal at the headquarters of our ASBL (78, avenue de Saint-Pierre – 7000 Mons), by bank transfer (to account BE43 0018 3750 9901) or by online payment (Bancontact, Mastercard, Visa, …) via one of our secure payment providers.

Always indicate the reference of your order in communication during payment and possible future exchanges (return, loss of parcel, …).


3. Delivery areas.

Currently, we can only guarantee delivery services for the following countries : Belgium, France, Luxembourg, Germany, Austria, Spain, Italy, Netherlands, Portugal & United Kingdom. Do not hesitate to contact us if you live in another country (info@douffe.com).

4. Delivery rates.

For each order, shipping costs will be calculated and billed according to the place of delivery, knowing that the average price for a minimum required is between 3 and 8€ for Belgium. You can indeed opt for various possibilities ; delivery to your personal home, to another address or make a withdrawal at a collect point. Each order placed on the douffe.com site will also be delivered at choice by the services of BPOST, DPD or MONDIAL RELAY
In the case of a return package, the return costs are always borne by the customer.

5. Delivery delay.

All our packages are generally sent every Tuesday during the week. The delivery times noted vary however between 2 and 7 working days (2 to 4 days for Belgium, 3 to 7 days for the rest of Europe) from the confirmation of payment when ordering by the customer.

6. Packaging and insurance.

Your purchases are packed with the utmost care, using protective materials (cardboard, plastic, polystyrene, …). The attention we pay to packaging allows us to offer delivery in the best conditions. The products shipped are insured free of charge against damage and theft during the entire period of transport. You must therefore ensure the integrity of your order and all the articles that compose it upon receipt of the package and in the presence of the person who makes the delivery in order to make a reservation if necessary.

In the event that you have any doubts about the condition or the content of the order, you are required to refuse the goods upon receipt thereof. Any refused product must be returned to the carrier as a whole and in its original packaging.

7. In case of absence.

In the case of delivery by BPOST, a delivery notice is left in your mailbox. The first time, a phone number will allow you to set a new delivery time. If by misfortune, the second attempt fails, you then have a period of 5 working days to collect your package at the nearest post office indicated on the calling card.

8. Possible loss of packages.

Despite computer monitoring, it is possible that a package may be lost. In this case, we invite you to contact our customer service by email at info@douffe.com.

Douffe.com may also temporarily suspend delivery in the following cases : internal network disturbances, telephone disturbances, internet access disturbances and others. The execution of the contract will then be suspended until the fault is remedied and/or access is restored without the buyer being able to invoke the dissolution of the contract and/or damages.

The following cases of force majeure also release douffe.com from all delivery obligations: war, epidemic, revolt, fire, strikes, accident and the impossibility of being supplied itself by suppliers or normal carriers.

For any questions regarding delivery, please send us an email at info@douffe.com.

 

Article 7 : Terms of order.

As indicated above, all orders will include the minimum equivalent of 4 bottles of beer (article 6 – 1).

The order can only be registered on the site if the user has clearly identified himself either :

  • By entering the customer ID and password which are strictly personal to him.

  • By completing the online order form allowing him to obtain the attribution of an identifier by a registration process during the first order.

Any order implies acceptance of the prices and descriptions of the products available for sale. By placing an order online, the customer explicitly indicates that they want to conclude a sales contract with douffe.com and agree with these general conditions. The customer is informed of the confirmation of this order by an e-mail summarizing the terms of his order.

Douffe.com undertakes to honor orders received on the website only within the limits of available stocks of products. The products in stock are indicated with a green mention “in stock“. In the absence of product availability, douffe.com undertakes to inform the customer as soon as possible.

The sales contract between douffe.com, on the one hand, and the client, on the other hand, therefore arises at the time of acceptance of the order by douffe.com.

For any question concerning the terms of order, it suffices for the customer to send an email to info@douffe.com

 

Article 8 : Security of electronic funds transfers.

The transaction procedures on the douffe.com shopping site are carried out with the secure payment service providers : Mollie B.V. (www.mollie.com) with headquarters in the Netherlands (313 Keizersgracht, 1016 EE Amsterdam – Netherlands) and Stripe Payments Europe LTD. (www.stripe.com) with headquarters in Ireland (1 Grand Canal Street Lower, Grand Canal Dock Dublin – Ireland). The information communicated is therefore subject to the general European code on the protection of privacy. Please refer to their privacy policy for more details : Mollie.com & Stripe.com.

Operations :

  • The customer connects to the douffe.com website, selects items that he places in his “shopping cart” and expresses his desire to place the order.

  • The customer, after registering, add his delivery and billing details. The total amount of the order including all taxes and shipping costs are indicated.

  • After receiving a full summary of their order, the customer confirms their wish to proceed to the payment.

  • The customer is redirected transparently to Mollie’s or Stripe’s secure services where he enters his payment parameters (home banking, credit card number, …).

  • Payment is requested from the financial institution concerned.

  • The customer receives the result of the transaction which he can print and keep as proof.

  • Douffe.com performs automated after-sales processing and sends the package to the customer.

When the time is right to enter the payment parameters, the customer is automatically redirected to Mollie’s or Stripe’s secure services. The exchange of sensitive information (such as the credit card number) is therefore only between the customer and the Mollie’s or Stripe’s site. Douffe.com therefore also has no knowledge of it ; this mechanism thus preserving the confidentiality of your banking information from our merchant site.

In addition, all transaction costs (commissions from different financial institutions) are fully covered by douffe.com.

 

Article 9 : Right of withdrawal.

The buyer has the right to notify douffe.com that he renounces to the purchase without paying a fine and without giving any reason within 14 working days from the day after delivery of the order.

As a reminder of our delivery conditions ! Your purchases are packed with the utmost care, using protective materials. The attention we pay to packaging allows us to offer delivery in the best conditions. The products shipped are insured free of charge against damage and theft during the entire period of transport. You must therefore ensure the integrity of your order and all the articles that compose it upon receipt of the package and in the presence of the person who makes the delivery in order to make a reservation if necessary.

Douffe.com will not follow up on the renunciation by the buyer unless the original packaging of the product has remained intact, in particular if the seal and the product itself have not been used or damaged.

The notification of the buyer must take place by e-mail (info@douffe.com). On this occasion and as soon as the buyer has respected the deadline as described in the previous paragraph, he will be assigned a return authorization number. In the case of package returns and after notifying douffe.com by email within the deadlines described above, the costs of returning the package are always payable by the customer. The customer is also advised to work with the services of BPOST, DPD or MONDIAL RELAY, partners of douffe.com, for a secure and guaranteed delivery. The customer will be asked to protect the returned items with the utmost care.

To make your life easier when you return an item, douffe.com offers to refund you by transfer to your bank account. To benefit from this practical, safe and fast service, simply enter your bank account number on the packing slip that accompanies the returned items. We will make the transfer as soon as possible (maximum 14 days) following the moment when douffe.com has really become aware of the will to renounce and after the products have been returned to douffe.com. The cost of sending the package is not refunded.

In case of abusive returns, douffe.com reserves the right to refuse a subsequent order.

For any question concerning the terms of renunciation, you just need to send an email to info@douffe.com.

 

Article 10 : Guarantees and after-sales service.

All of our sold items benefit, in addition to the delivery guarantee, from a legal guarantee of conformity, the extent and duration of which differ depending on the products.

If the conformity guarantee is applicable to the product(s) returned, all costs related to this return will be refunded to the customer. Any claim must however be made by the customer within 7 days of delivery of the products, under penalty of forfeiture. Whatever the problem with your item, you must also enclose with it a copy of the invoice and the return slip.

In the event of products not conforming to the information given during the presentation of the products on the site or having hidden defects, they will be replaced or refunded depending on the availability of similar products and the will of the customer. The articles benefiting from a guarantee will be taken back only accompanied by the delivery slip. If the product cannot be replaced due to lack of stock, you will receive a gift voucher of the value of your purchase price to be used on the douffe.com shop.

The warranty will not cover products damaged by improper handling. Products altered or modified by poor packaging on the part of the customer are also excluded from the guarantee.

In the case of an exchanged order, the shipping costs of the item(s) are exclusively borne by the customer.

In any case, douffe.com cannot be held responsible in the event of the deliveryman’s refusal to apply his warranty for the reasons explained above.

Any return must be previously authorized by douffe.com with the allocation of a return number. The customer must therefore make a request to info@douffe.com.

 

Article 11 : Responsibility.

Douffe.com has for all stages of access to the site, the ordering process, delivery or subsequent services, only an obligation of means. Its responsibility could not be engaged for all the inconveniences or damages inherent in the use of the internet network, in particular a rupture of the service, an external intrusion or the presence of computer viruses, or of any fact qualified of force majeure, in accordance with the jurisprudence.

Douffe.com cannot be held responsible for damages of any kind, whether tangible or intangible, which may result from a malfunction or improper use of the products sold. The same is true for any modifications to the products resulting from the suppliers. The responsibility of douffe.com will, in any event, be limited to the amount of the order and cannot be questioned for simple errors or omissions which could have subsisted despite all the precautions taken in the presentation of the products.

Douffe.com cannot be held responsible, towards a client or a third party, for any indirect damage, any loss of exploitation, profit or turnover, occurring in any way whatsoever.

Without limiting the preceding paragraphs, douffe.com’s liability under these general conditions may not exceed an amount equal to the sums paid or payable during the transaction giving rise to said liability, whatever the cause or the form of the action concerned.

Douffe.com cannot be held responsible for the non-performance of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption, total or partial strike, in particular of postal services and means of transport and/or communications, flood, fire.

Douffe.com undertakes not to disclose to third parties the information communicated by customers on the site. These remain entirely confidential. They will only be used by its internal services for the processing of your order and only to reinforce and personalize the communication in particular by postal/emails of information as well as within the framework of the personalization of the site according to the preferences noticed by the users. Douffe.com may provide consolidated statistics relating to its customers, sales, trade patterns and information on the site to trusted third parties, but these statistics will not contain any personal data. Douffe.com will therefore not sell, market, or rent information about its customers to third parties.

The identification of the products and the written information providing information on the technical characteristics of the beers are provided mainly for informational purposes. Our responsibility cannot be engaged if a product does not correspond to the perception during the tasting. Likewise, changes in recipe of which douffe.com would not be informed cannot make it responsible in particular for modifications in the composition of the product.

If the photos offered on this site are intended to present the products as well as possible, they have no contractual value. As such, douffe.com cannot be held responsible.

 

Article 12 : Copyright.

1. Legal information – Conditions of use of the site.

The use of the douffe.com site is subject to compliance with the general conditions described above. By accessing this site, you declare that you have read and accepted, without any reservations, these general conditions of use.

2. Quality of information and service, limitation of liability.

The hypertext links on the website of douffe.com and redirections from users to other websites do not engage the responsibility of douffe.com with regard to the content of these sites. The customer will comply with their own conditions of use.

3. Intellectual property rights.

The texts, layouts, illustrations and other constituent elements of the site are protected by copyright or, in the case of databases, by a specific right. All these elements constitute the property of douffe.com or, where applicable, of a third party from which douffe.com would have obtained the necessary authorizations.

Unless otherwise stipulated, the textual or encrypted information appearing on the site can be used free of charge but subject to mention of the source and only for a use which is neither commercial nor advertising. On the other hand, any reproduction of a commercial or advertising nature of this information, as well as all forms of use and reproduction of the other elements of the site, such as the design, images, sounds or computer applications, are strictly prohibited without prior authorization. Any such request should be addressed to the management of douffe.com (info@douffe.com).

4. Creation of hyperlinks to the site.

Douffe.com authorizes the creation without prior request of surface links which refer to the home page of the website or to any other page in its entirety. On the other hand, the use of all techniques aimed to include all or part of the website in an internet site by masking even only partially the exact origin of the information or which could cause confusion about the origin of the information , such as framing or in-lining, requires the written permission of douffe.com. Any such request should be addressed to the management of douffe.com (info@douffe.com).

5. Information transmitted.

You are strictly prohibited from disseminating or transmitting illegal, threatening, defamatory, obscene, scandalous, provocative, pornographic or profane information, or any other information that may lead to civil or criminal liability, according to the law of the Territory to which this site refers.

 

Article 13 : Entirety.

In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and compliance with these general conditions of sale.

 

Article 14 : Duration.

These conditions apply throughout the duration of online services offered by douffe.com.

 

Article 15 : Proof.

The computerized registers, kept in the computer systems of douffe.com and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties.

The conditions on this site apply for deliveries from the following countries : Belgium, France, Luxembourg, Germany, Austria, Spain, Italy, Netherlands, Portugal & United Kingdom. The items sold by douffe.com conform to the description and presentation given in the catalog. Despite all our precautions, errors may have crept into this catalog. In no case could we be committed for this fact.

In the event of a translation error on the site, only the terms and conditions written in French remain applicable.

 

Article 16 : Preservation and archiving of transactions.

The archiving of purchase orders and invoices is carried out on a reliable and durable support, so as to correspond to a faithful and durable copy.

 

Article 17 : Applicable law and jurisdiction.

These conditions are subject to Belgian law. In the event of a dispute, the customer will first contact douffe.com to obtain an amicable solution. Otherwise, only the courts of the judicial district of Mons are competent, whatever the places of delivery and the methods of payment accepted.